IMPORTANT INFORMATION ABOUT INTERNET SERVICE
Internet access at sea is best for checking email, basic searches and other simple functions. We do not recommend downloading large files or video streaming. Also, this at-sea system may not support Skype, VOIP, or Remote Access.
Some Internet services on Royal Caribbean are free, such as RCCL corporate and training websites. Before you can connect to other sites, you must purchase one of our Internet access plans and set up an account. You must have an active Crew Folio with credit to buy any of the plans.
Due to the nature of satellite communications at sea, there may be fluctuations in the signal from time to time or complete link drops due to weather, ship position, high frequency radio wave interference and other conditions that are beyond our control.
We do not offer refunds or credit for interruptions, "slow" service or unused time.
For any questions or service issues, please contact your Communication Services Specialist at extension 1950.
NOTE: All wireless plans expire 30 days after time of purchase. No refunds will be issued for loss of unused time.
Frequently Asked Questions
Setting up an account
You can set up your account at one of the Internet workstations onboard or on your own computer, smartphone or other device, using your preferred browser.
Turn on your personal device and connect the Wi-Fi to the network named "royal-wifi". Open your preferred browser* on your personal device. The royal caribbean online home page will appear. If using a workstation, the royal caribbean online home page should automatically show.
When the Royal Caribbean Internet Access home page pops up, click on "CONNECT TO THE INTERNET" to get started. That will take you to a page with three options. Click on "REGISTER FOR A NEW ACCOUNT."
You will then see an online form with the list of available plans. Make your selection and then follow the prompts to create your account.
Any plan purchased on an iCafe workstation may ONLY be used on a workstation and not on your personal wireless device. Please note any username and password created on the workstation will not be usable on the wireless network. However, if you purchase a plan and create an account on your personal wireless device, you can use this information to log into any workstation.
To log in to an existing account, click "CONNECT TO THE INTERNET" on the royal caribbean online home page, then select "LOGIN TO YOUR ACCOUNT".
Usernames and passwords
You cannot access the Internet on the ship without a username and password.
- Usernames can be any length
- Passwords must be at least 7 characters
- Usernames and Passwords are both case sensitive.
Even if you have time remaining on your Internet plan, you may be prompted to enter your username and password each time you go online.
*For MAC Users:
Use Firefox, Internet Explorer or version 3 or higher of Safari. Our system does not support earlier versions of Safari.
Even if you have time remaining on your Internet plan, you may be prompted to enter your username and password each time you go online.
If your plan has expired and you decide to purchase another plan, the system will require that you register for a NEW account. However, you may use the same username and password as before when purchasing a new plan.
Registering for a new account
Please ensure that your SeaPass card is active. If it is, ensure that you are entering the exact information as it appears on your SeaPass card. If you have two or three last names, they all need to be entered into the last name field. Folio will be the 5 digit number as it appears on your SeaPass Crew Card.
Forgot or Lost Username and Password?
Please contact the Communication Services Specialist at extension 1950 to reset your password.
Where do I find my Folio Number?
When setting up your account, the registration form will ask for your folio number. This five digit number appears on the front of your SeaPass Crew Card.
Inactive SeaPass
Once you purchased a plan, you will be able to log in even if your card is inactive.
Supported Browsers
The system supports most browsers and operating systems. However, JavaScript must be enabled on your browser in order to use the Internet onboard. If your browser is displaying a blue ocean background with no images or menu/dropdowns, this means your browser is not supporting JavaScript. You may be able to upgrade your browser or change the JavaScript settings to enable this functionality.
For MAC users:
Use Firefox, Internet Explorer or version 3 or higher of Safari. Our system does not support earlier versions of Safari.
Connection Problems
If you cannot access a webpage within two minutes, we recommend that you log off and try again later.
You can connect to the Internet via a personal device anywhere onboard. If your Wi-Fi connection is weak or particularly slow, try moving to another area of the ship for a stronger connection to our network.
NOTE: The connection speed onboard is not as fast as that on land and there may be service interruptions due to conditions beyond our control. We do not give refunds or credits if that occurs.
Connection Restrictions
Our new Internet may not support high bandwidth applications such as Skype or other video applications, chat, VOIP, remote access, and most VPN connections.
We do not recommend either downloading or uploading large files or attempting to stream video, as the at-sea satellite connection is not optimal for these functions.
Internet plans and prices
Internet plan purchased on your personal wireless devices will expire 30 days from the time of purchase. Plans purchased on the workstations will not expire. Please plan accordingly when choosing an internet plan. There are no refunds or credits for unused time. Your access ends automatically when your plan expires. You will not incur additional charges unless you choose to buy another plan.
Plans purchased on any workstation can only be used in the icafe. However, any plan purchased using your wireless device can also be used at any icafe workstation..
Internet Landing Page and Account Timer
When you create your account, you will be sent to a landing page that displays how much time is left on your plan. We recommend that you keep this page open so you can easily logout of the session when you are finished. If you close this page, you can still logout by going to http://logoff.com.
Cancellations and Refunds
We do not offer full or partial refunds for Internet plans. When you purchase a plan, you are asked to accept the terms of use, which include assuming full responsibility for the Internet charges and acknowledging the technological limitations of satellite access at sea.
Logging Off
If you access the Internet workstations in our iCafe, please be sure to log off to ensure that no one else can access your account.
Handheld devices
Our system currently supports smartphones including iPhones, Android, and Blackberry devices and tablets such as the iPad and Kindle Fire.
Free Links
Access to certain websites is always complimentary. Please refer to the list on the lower right hand corner of the royal caribbean online home page, under the heading "Browse for Free."
Technical Support
For questions or technical assistance, please visit an Internet workstation or call 1950.
Please remember we do not offer refunds for connection problems related to the unique nature of satellite service at sea.