IMPORTANT INFORMATION ABOUT INTERNET SERVICE



Internet access at sea is best for checking email, basic searches and other simple functions. We do not recommend downloading large files or video streaming. Also, this at-sea system does not support Skype, VOIP, or Remote Access.

You can access some websites such as ServeSafe etc. complimentary. However, before you can connect to other sites, you must purchase one of our Internet packages and set up an account. You must have an active A-Pass card to complete the transaction.

Due to the nature of satellite communications at sea, there may be fluctuations in the signal from time to time or complete link drops due to weather, ship position, high frequency radio wave interference and other conditions that are beyond our control. We do not offer refunds or credit for interruptions, "slow" service or unused time.

NOTE: All wireless packages expire 6 months after time of purchase. No refunds will be issued for loss of unused time.

FREQUENTLY ASKED QUESTIONS



How do I set up and use an account?
You can set up your account at one of the Internet workstations onboard or on your own computer, smartphone or other device, using your preferred browser.

Turn on your personal device and connect the Wi-Fi to the network named "RCCL-CR-ITRF". Open your preferred browser on your personal device. The Azamara Club Cruises® Portal will appear. If using an Internet Café workstation, the Azamara Club Cruises Portal should show automatically.

When the Azamara Club Cruises Portal opens, click "CONNECT TO THE INTERNET" to get started. Select one of the available packages, then follow the prompts to create your account.

To log in to an existing account, click "CONNECT TO THE INTERNET" on the Azamara Club Cruises Portal, then select "LOGIN TO YOUR ACCOUNT".

Where do I find my Folio Number?
When setting up your account, the registration form will ask for your folio number. This number appears on the front of your A-Pass card. Do NOT enter your Employee ID.

Do I need to create a username and password?
Yes. You cannot access the Internet on the ship without a username and password.
Even if you have time remaining on your Internet package, you will be prompted to enter your username and password each time log on.

If your package has expired and you decide to purchase another package, the system will require that you register for a NEW account. However, you may use the same username and password each time you create an account.

Forgot or Lost Username and Password?
Please visit or call the Crew Office during desk hours to reset your password.

What browsers does the system support?
The system supports most browsers and operating systems. However, JavaScript must be enabled on your browser. If your browser is displaying a blue ocean background with no images or menus after several minutes, this means your does not support JavaScript. You may be able to change the JavaScript settings to enable this functionality.


Does the system handle handheld devices?
Our system supports smartphones including iPhones, Android, and Blackberry devices, and tablets such as the iPad and Kindle Fire.

What should I do if I have connection problems?
If you cannot access a webpage within two minutes, we recommend that you log off and try again later. If using a personal mobile device and the Wi-Fi connection is weak or particularly slow, try moving to another area of the ship for a stronger connection to our network.

NOTE: as the Internet connection is provided through satellites, the connection speed onboard is not as fast as that on land and there may be service interruptions due to conditions beyond our control. We do not give refunds or credits if that occurs.

Are there connection restrictions onboard?
Our Internet service will not support high bandwidth applications such as Skype or other video applications, chat, VOIP, remote access, and most VPN connections. We do not recommend downloading or uploading large files or attempting to stream video, as the at-sea satellite connection is not optimal for these functions.

What if I have unused time on the package I purchase?
There are no refunds or credits for unused time, so you should plan carefully when choosing a package. Your access ends automatically when your package expires. You will not incur additional charges unless you choose to buy another package.

All packages can be used on both personal devices and in the Crew Internet Café , but you may only use your account on one device at a time. If you log onto a second device, your first device will be disconnected.

How do I know how much time I have used?
When you create your account, you will be sent to a landing page that displays how much time is left on your package. We recommend that you keep this page open so you can easily logout of the session when you are finished. If you close this page, you can still logout by visiting www.logoff.com in your browser.

What happens when my account expires?
When minutes are exhausted, you will be redirected to the Azamara Club Cruises Portal. If you decide to purchase additional time, you must register for a NEW account, but you may reuse your original username and password.

Will I receive a refund for cancelling or not using the full package?
We do not offer full or partial refunds for Internet packages. When you purchase a package, you are asked to accept the terms of use, which include assuming full responsibility for the Internet charges and acknowledging the technological limitations of satellite access at sea.

Will I have to log off each time I am finished using the Internet?
Yes, you must log off each time or the system will continue to count your package minutes as used. You may always log off by visiting www.logoff.com if you do not see the log off button.

If you access the Internet in the Crew Internet Café, please be sure to log off before leaving to ensure that no one else can access your account.

Are there any free links?
Please refer to the list on the lower-right hand corner of the Azamara Club Cruises Portal, under the heading "BROWSE FOR FREE."

Who can I contact for technical support?
For questions or technical assistance, please visit or call the Crew Office during desk hours.

Please remember, we do not offer refunds for connection problems related to the unique nature of satellite service at sea.